FAQ

We source our products from various artisans around the world, and your items will be delivered within the following timeframe:

• 7 to 12 days for Switzerland.
• 1 to 2 weeks for European countries.
• 2 to 4 weeks for the rest of the world.

Please note that due to the COVID-19 pandemic, delivery times may be delayed depending on your region. Feel free to contact us if you have any questions regarding your order at info@carnetsdespossibles.com.

If you haven't received your order within 60 business days, we will provide you with a full refund.

**Due to the current health crisis, Carnets des Possibles cannot be held responsible for delivery delays. As long as the package tracking is active, Carnets des Possibles reserves the right to refuse any unjustified refund requests.

Standard delivery is free for all orders over CHF 59.

You can track your order by clicking on the link below: Click here. Then, enter the tracking information provided to you previously.

Is your package not yet appearing in the tracking? Please note that we have warehouses located worldwide, and it may take a few days for your package to be registered in the tracking system.

Our notebooks and accessories come from workshops located around the world (USA, Europe, Asia), and to avoid keeping you waiting, we ship your order as soon as one or more items are ready. Therefore, it is possible that you may receive your order in multiple packages.

Feel free to contact us by email at contact@carnetsdespossibles.com or through our online chat, and we will make sure to deliver to your doorstep!

When you make an online payment using your credit card or TWINT, all your information is entered on a secure SSL web page. Your information is then encrypted by SSL and transmitted directly to our payment service provider's network, where your card and transaction are secured and authorized. Your credit card information is not stored on our servers in any way.

We accept all major credit cards (VISA, Mastercard, AMEX), as well as payments through Paypal or TWINT. However, we do not accept checks, money orders, or bank transfers.

To be eligible for a refund, we kindly ask that you return the item to us unused and in the same condition as when you received it, within 14 days from the date of package receipt. The customer is responsible for the shipping costs associated with the return. Please ensure that any returned package is shipped with a tracking number for your convenience. Additionally, it must be returned in its original packaging.

Does the item not meet your expectations? You have a 14-day right of withdrawal from the receipt of your order. Please return the item in its original packaging. Once we receive it, we will initiate the refund process. Please note that return shipping costs are the responsibility of the customer. For any inquiries, please contact our support team at info@carnetsdespossibles.com.

All return shipping costs are the responsibility of the customer.